Our most fundamental strategy to becoming the number one e-commerce platform in the world for lovers of South Italian products is to operate and grow our business in a sustainable, responsible way that adds social value and minimises environmental impacts. At Sud Bazàr, we are fully committed to this ideal and also believe that it will help to ensure our long-term commercial viability.
The pillar of our corporate responsibility strategy, E-Commerce with Integrity, helps us to deliver on our business goals by focusing on the following areas:
- The Environment
- Our People and the Sud Bazàr way
- Our Customers
We aim to make our operations and use of resources as efficient as possible while minimising waste. We are working hard to become a CarbonNeutral™ company and are making big changes in the way in which we make and receive deliveries. This includes cutting back our packaging materials and only using delivery boxes that are made of 100% recycled material.
Our People and the Sud Bazàr Way
We aim to attract, retain, and develop the most creative talent by making Sud Bazàr a rewarding, diverse, and inspiring place for people to work within Italy. We call our business culture The SUD BAZAR Way, and our plan for growing sustainably depends on it. It is a business philosophy that actively embraces a workplace environment full of passionate, innovative, and collaborative people who treat each other with respect and honesty. We also take the safety and well-being of our employees very seriously.
Great customer service is a big part of our strategy for keeping our customers happy. We aim to provide our customers with the best products and outstanding customer service. We are also engaging customers in our efforts to operate in a sustainable way, because we know that they have a big role to play in this area.
Our Commitment to the Environment
At Sud Bazàr, we are committed to making our operations and the use of resources as efficient and as environmentally-friendly as possible. We recognize that our biggest environmental impact comes from the carbon emissions as a result of customer deliveries, packaging, operating our facilities, and handling waste. We are an online business, head-quartered in Massa Lubrense, Italy, with a warehouse and a Customer Care centre in Sorrento, Italy, and we currently ship our products to over 100 countries around the world. We also provide our customers with a returns service.
Our Environmental Approach
The Sud Bazàr Environmental Policy sets out our approach to managing our environmental impacts. In it we make the following commitments:
- Continuously work to improve our environmental performance
- Reduce pollution from our business operations
- Rely on fewer natural resources and improve efficiently
- Take environmental and climate change criteria into account when procuring and providing goods and services
- Manage waste generated from our business operations according to the principles
- of reducing, re-using and recycling
- Comply with all relevant environmental legislation as well as other environmental requirements to which we subscribe.
We know that our employees are the heart of our business and the driving force behind Sud Bazàr’s global success. For this reason we are committed to attracting, retaining, and developing the most creative talent. We set the bar high for potential new recruits and require all of our employees to have a sophisticated skill set so that they can thrive in our fast-paced environment and perform above and beyond our challenging expectations.
Our Culture: The Sud Bazàr Way
In order to fulfil our goals of being an internationally successful and sustainable business, we recognize that we have to foster the right culture to support it. This culture and set of values, we call “the Sud Bazàr Way,” and all employees are required to adhere to its principles. More specifically, these principles provide the foundation for job descriptions, our recruitment and selection processes, as well as employee objectives and performance measures. The basic tenets of the Sud Bazàr Way include being:
- Customer-centric: We don’t make a move without considering what it means for our customers
- Collaborative and respectful: We treat our own people well and with honesty
- Passionate about the company and its ideals: We want our employees to enjoy their jobs and believe in the ideals we are striving for
- Incessantly innovative: We are always on the look out for new ideas and ways of doing things.
These values are more than just words, they are an inseparable part of our business DNA, and they help us to remain focused as we continue to quickly grow.
Health and Well-Being
Since our employees are our greatest asset, their health, safety, and well-being are naturally our top priorities. We have a number of policies and programmes in place to ensure that everyone who works for Sud Bazàr is afforded the same rights, opportunities, and protection.
Equality and Diversity
As part of our commitment to human rights, we pride ourselves on being a fair and supportive employer, which means providing equal opportunities and treatment to all of our employees. To this end, we do not hire or discriminate on the basis of age, gender, religious belief, ethnicity or nationality, sexual orientation, or disability. We strongly believe that by continuing to employ a diverse range of people, Sud Bazàr will become an ever more inspiring and innovative place to work.
Safety and Security
Our employees and any other people working on behalf of Sud Bazàr are entitled to a safe working environment wherever they are in the world. Management are responsible for the health and safety of all our employees. Risks are assessed every year and our policy is reviewed regularly. We also ensure all of our new starters are made aware of their responsibilities in this area.
We also require our outsourced centres to follow stringent health and safety standards, and they must regularly report their performance to us.
At Sud Bazàr, being a sustainable business means we are committed to providing our customers with the best possible products and the most outstanding customer service that we can. We actively seek to engage our customers in our efforts to operate in a sustainable manner, because we know that they have a big role to play in this area.
We currently have active customers in over 70 different countries. Our customers world-wide demand truthfulness and transparency from the companies they deal with. So we make sure they have an authentic, honest and helpful experience whenever they engage with us. We do this by ensuring that every area of the business is acting in our customers’ best interests.
Our Customer Care Team
The staff at our Customer Care centre in Meta di Sorrento, Italy are the front line of our customer service efforts. Here, people handle customer queries and complaints mainly via email and social media. It is a dynamic, multi-lingual, and multi-channel environment.
Our Promise for Quality Service
Delivering the right order within the right amount of time is the most important part of our service promise. Occasionally, things go wrong with our service, and when it does, we promise to fix the problem as fast as we possibly can. Moreover, we are also committed to maintaining some of the most advanced fraud and data security measures around to help ensure that our customers' private data is kept secure.
Our Price Promise
We promise to match the price of any non-Sud Bazàr item being sold at a lower price elsewhere; not that it happens often. If a customer sees a branded item selling for less on another website, we’ll sell it for the same price. Some terms and conditions may apply, however.
Fraud and Data Security
At Sud Bazàr we are committed to maintaining some of the most advanced fraud and data security measures around to help ensure that our customers' personal data is kept secure and that fraudulent transactions are prevented. We see this as a big part of our commitment to exceptional customer service.
As an online business, we are very conscious of the security around our site and take protecting our customers’ data extremely seriously. Our IT Officer is dedicated to combating any IT security violations, and we are continuously improving our systems as well as assessing how we compare to other major online retailers.
We have put in place a number of technical and physical security controls to prevent unauthorised access to customer data. Though we cannot divulge any details on the specific security measures we have in place, customer confidence in our security measures is vital to our success and to reassure customers, we guarantee to use:
- Access restrictions
- Encryption of sensitive customer data
- Alert systems.
Our Commitment to the Community
Sud Bazàr is a "young” company; over 50% of Sud Bazàr employees are under 35, so, it is quite natural for us to be passionate about helping young people achieve their potential. We truly want to make a long-term, positive difference to those who are living in the communities where our offices are located as well as where our goods are manufactured in the south of Italy.
At Home and Abroad
So far, Sud Bazàr’s local community activities have focused on the two areas where we employ the most people: Massa Lubrense and the Sorrento Coast. We want to inspire local young people in these areas and provide them with great opportunities to develop their skills and career goals within Sud Bazàr and outside of it.
As a responsible employer, we also want to improve the working conditions in the areas where our suppliers operate, including the factories that make the products we sell. This is part of our comprehensive ethical trade programme.